Frequently Asked Questions

Telephone:
(01) 8734222
Phone lines are open Monday to Friday, 07.00 - 19.00hrs and 08.00 - 18.00hrs Saturday, Sunday and public holidays.

Alternatively, customers can contact Dublin Bus via the following options:

Online: Customer Comment Form

Email: [email protected] 

Social Media: Facebook and  Twitter

For queries regarding DoDublin Tours:
Telephone: (01) 8734222
Online: www.dodublin.ie
Email: [email protected]
Facebook: DoDublinTours and Ghostbustourdublin

Monday to Friday: 09.00 - 17.30
Saturday and Sunday: Closed
 

If you have a complaint about our service, we would like you to let us know through any of the following means:

• Online: Customer Comment Form
• Phone: 01 8734222
• Letter: Customer Comment Desk, 59 Upper O’Connell Street, Dublin 1.
• In person: Customer Comment Desk, 59 Upper O’Connell Street, Dublin 1.

When submitting a complaint, customers are asked to provide as much detail as possible including, if possible:

• The date and time of travel
• The bus registration number
• The direction that you were travelling in
• Contact details

All cases are treated in a confidential manner. All complaints will be acknowledged within 4 working days and then investigated by Dublin Bus where appropriate. In 95% of cases a full response will be issued within 15 working days.

If you are unhappy with the response it can be escalated to the Operations Manager who will review your complaint and respond within 15 working days.

There are a number of ways customers can access information on Dublin Bus services. The Dublin Bus website includes a News Centre (include link to the section of the website) which is updated regularly with company news, promotions and service information including traffic alerts which may affect services during the day. 

Customers can also access up to date information through Dublin Bus’ social media pages on Facebook and Twitter. 

Dublin Bus operates the Nitelink, which offers twelve routes every Friday and Saturday night. Our Nitelink service complements our 24-hour services (including Routes 15, 39a, 41, C1, C2, C5, C6, G1, G2 and the N4) which are in operation seven days a week across ten routes.

For more information on our Nitelink and 24 hours services see our Night Time Services.
 

All advertising on Dublin Bus vehicles and on bus shelters is subcontracted to third party contractors.

In the case of advertising on the Dublin Bus fleet, the contract is held by Global Media and Entertainment. 

Clear Channel Ireland holds the contract for advertising on Dublin Bus shelters.

For more details, please see Advertising with Dublin Bus. 

All filming requests involving Dublin Bus must proceed through Dublin Bus' Strategic Communications and Engagement Function which can be contacted at [email protected]. Before permission can be granted, a copy of the proposed script must be submitted to the Media and Communications Department. 

For full details on the filming criteria with Dublin Bus, please see Filming with Dublin Bus.

It is Dublin Bus' policy to advertise its tender requirements through the government's website.

For details and associated documentation please visit www.etenders.gov.ie. Dublin Bus Procurement Policy is in line with current best practice and CIÉ group Procurement Policies and Procedures. The Primary objectives of these policies are to ensure that all transactions:

• Obtain best value for money
• Are transparent and proportional to the requirement in question
• Ensure equality of access to qualified suppliers
• Comply with government Guidelines and EU Directives applicable to State Bodies with regard to procurement and other pertinent issues.

For more information on Dublin Bus' procurement policies, please see Doing Business with Us.

Dublin Bus' Customer Charter is our published policy which details Dublin Bus' commitment to customer service, which fits with agreed objectives and targets that are incorporated into our contract with the National Transport Authority. The Charter includes company policy on:

• Customer Service
• Offering a fully accesible service
• Service reliability
• Vehicle cleanliness
• Lost property
• Investigating customer comments and complaints

The charter is reviewed and updated, where appropriate, on a regular basis.

Dublin Bus Customer Charter

A Bye-Law is a rule or law established by an organisation or community to regulate itself, as allowed or provided for by some higher authority. In the case of Bus Átha Cliath/Dublin Bus, its Bye-Laws govern the provision of public transport services, the fixing of charges and the terms and conditions of carriage.provision of public transport and were derived from powers conferred upon Córas Iompair Éireann and its subsidiary companies through various Transport Acts (1950, 1958 and 1986). Read Bye-Laws.

Buses produce less than half the CO2 emissions per customer kilometre compared to cars. Dublin Bus is committed to reducing its emissions by continuing to keep pace with new technologies. The company is consistently pursuing policies to ensure that our vehicles comply with European emission standards.

Dublin Bus’ greener business practices extend beyond its fleet. Dublin Bus is a member of the Sustainable Energy Authority of Ireland’s (SEAI) Public Sector Energy Partnership Programme. We have worked with the SEAI since 2008 on a range of energy management practises across our seven depots which have resulted in a decrease in electricity and gas consumption. In Harristown Depot, water from the bus cleaning facilities is reused and Ringsend Depot employs a solar panel for heating water. Dublin Bus also has an Energy policy which aims to increase energy awareness among employees to reduce energy consumption.

Dublin Bus’ annual reports are published on our website and can be accessed in our reports section.

Bus stop locations are determined by user demand and safety criteria. In order to ensure an efficient service, bus stops are located at regular intervals. Dublin Bus has to obtain approval from the relevant local authority before a bus pole is put in place. 

Bus shelters are placed where possible at busy loading stops. There must be adequate space on the footpath for the shelter to be installed.

For bus stops contact the Customer Comment Desk at (01) 8734222.

Bus shelters are managed and maintained by JC Decaux. Customers can contact JC Decaux by emailing [email protected] regarding their local bus shelter.

The entire Dublin Bus fleet is fitted with CCTV cameras. These have proved to be an invaluable tool in guaranteeing both customer and driver safety.

Buses introduced into the fleet since 2012 have extra CCTV cameras on board with a screen monitor which provide additional security for all customers. 

If a customer witnesses anti-social behaviour on a bus, they should inform the bus driver. The driver will contact Central Control for direction and the appropriate action will be taken. Dublin Bus has a strong working relationship with An Garda Síochána which means that incidents of anti-social behaviour remain confined to isolated incidents.

In no circumstances should the perpetrator of the anti-social behaviour be approached.
 

It is against the law to smoke on buses under the Public Health (Tobacco Amendment) Act 2004 and Dublin Bus Bye-Law Number 45 1990. Smoking or the use of e-cigarettes (vaping) is not allowed on any Dublin Bus vehicle.

Many of our buses are fitted with an automatic ‘no smoking’ announcement. If a driver becomes aware of a customer smoking on the bus, the driver will use the public address system to ask them to stop. If the person refuses to stop, the driver will contact Central Control to request the controller to contact An Garda Síochána. 

Dublin Bus has a designated anti-smoking team which comprises of uniformed and plain clothes inspectors. Individuals found smoking on the Dublin Bus fleet will have their details recorded and then processed through CIÉ’s Legal Department with court cases taking place in Dolphin House. In cases where the offender is a school child, Dublin Bus employs a team of trained School and Community Co-ordinators who liaise with the school the child attends. 
CCTV footage has proven invaluable in securing prosecutions. 

The use of narcotics is illegal in Ireland. In the isolated instances where use does occur, Dublin Bus will prosecute to the fullest extent of the law.

Under Dublin Bus’ Bye- Laws; “No person shall consume alcoholic drinks or other beverages or food while on the vehicle.” The consumption of alcohol on buses is strictly prohibited. 

To operate an urban bus network of over 1,000 buses, schedules are in place to ensure that buses and drivers are correctly positioned for each timetabled journey to operate effectively and ensure the reliability of the service.

Where possible, drivers begin or end their shift either in one of the eight depots, or at a terminus and the journey is uninterrupted by a change of driver. However, on many longer cross city routes, it is necessary to start, break or end driver shift along the route.

Driver changeover is common feature of urban bus operation across the world. The system is an efficient use of driver, bus and fuel resources as it maximises the amount of time the bus spends in service. Driver changeovers in the city centre allow the drivers to access canteen and toilet facilities in the city centre.

Dublin Bus services are designed to minimise driver changeover delays and that the transition takes place with minimum impact to customers. Please contact our Customer Service Team at (01) 8734222 if this issue persists on a particular route and we will examine ways to improve the driver changeover.

In many instances buses designated out of service/entering service are traveling to terminus points prior to entering service.

To ensure efficiency, during our off peak period, a percentage of the fleet is returned to the depot and then re-enters service during peak travel times.

All drivers have been trained in the use of the centre doors. However, in certain cases, it may not be possible to use the doors as the driver cannot position the bus so the centre doors are near enough to the kerb to allow passengers to safely disembark. Customers should then disembark via the front doors. This should be limited to isolated incidents and should not be the norm. 

Standing is prohibited on the upper deck. In instances where the driver can determine that there is seating available he/she will make an announcement informing customers of this fact.

In certain instances the free seating may not be immediately visible to the driver and they must treat the bus as being full and cannot allow additional customers to board the bus until space on the bus becomes available. Buses introduced since 2012 have additional CCTV cameras on board with a screen and monitor on the staircase which allows customers to see seat availability upstairs. 

All buses undergo a daily vacuum and external wash. All rubbish is removed, ticket bins are emptied and any major spillages or stains are attended to. All buses undergo a deep cleaning process every four weeks. All public areas of Dublin Bus buildings are cleaned once a day. 

The entire Dublin Bus fleet undergoes a daily maintenance check which includes checking the on-board heating system. If the heating system faults on a bus are detected, it is taken out of service to be repaired if possible.

However, sometimes faults can arise mid-service and the bus must continue its journey. Also during severe weather conditions, particularly during snowfall, it can take a considerable amount of time for the system to heat up in low temperatures. 

During periods of severe weather, Dublin Bus makes every effort to maintain services. However, this is subject to road and weather conditions.

The safe operation of services is Dublin Bus' primary priority. Throughout adverse weather, Dublin Bus monitors weather and road conditions in conjunction with An Garda Síochána and the Local Authorities. Customers are kept up to date on any disruptions through the Dublin Bus homepage, Facebook and Twitter pages (@dublinbusnews) or by contacting the Customer Comment Team on (01) 8734222.

Periods of adverse weather can impact on Dublin Bus services in the following ways:

• Road conditions can deteriorate leading to slow traffic movement and delays to services
• Roads may be closed leading to diversions to services. Drivers may not be able to operate part of a route or complete a route as a result
• Customers numbers may increase leading to increased boarding times and thus slower journey times
• Other public transport operators may encounter operational problems and their customers may switch to Dublin Bus in order to complete their journeys which can impact boarding and journey times
• The accuracy of Real Time Passenger Information (RTPI) is affected. Sources of RTPI will not operate in the affected areas in order to avoid any confusion on the operation of services.

Any item found on a bus is dispatched to our Lost Property Office within one working day and the item will be ready for collection after 2.00pm on that day. A fee of €2.00 applies for each item claimed to cover our costs in managing lost property. 

To claim lost property, contact the Lost Property Office on (01) 703 1321.The office is open
between 8.45am and 5.00pm, Monday to Friday (except public holidays) and is located at Dublin Bus, Earl Place, Dublin 1. 

Under the Dublin Bus Bye-Laws, customers shall not bring any bird, animal, article or thing onto a bus if it is likely to cause annoyance or damage to any customer or damage to any property in the opinion of a Dublin Bus employee (driver or inspector).

The only exception to this law is in the case of a customer with a Guide- Dog or an Assistance Dog. Owners must carry the correct identification and ensure that the dog is wearing the correct tag or coat. 
 

Due to the space required to ensure bicycles are carried safely on buses, only fold up bicycles are permitted on board. In order to ensure the safety and comfort of all customers, fold up bicycles must be carried by the customer or stored in the luggage area. 

The safety of our employees and customers is Dublin Bus’ primary priority. Under the Dublin Bus Bye-Laws, any article or thing, including any beverage or food item which is or may become dangerous or offensive to any person or property is prohibited on board a bus.

The consumption of beverages and food on buses is strictly prohibited. 

The Dublin Bus fleet is 100% low floor wheelchair accessible with kneeling suspension to allow wheelchair users to access all Dublin Bus services. All buses have designated space that can be used by wheelchair uses. This space can also be used by customers with buggies, but wheelchair users have priority over everyone else for the us of wheelchair space as this is the only place in which they can travel safely.

If a wheelchair user wishes to board a bus and there is an unfolded buggy in this space, the driver will request the buggy owner to fold their buggy but cannot compel them to fold them.

Low floor buses are designed so that buggies can remain unfolded in the wheelchair space if it is free. Unfolded buggies cannot travel in the aisle. If the driver thinks that it is too crowed for a person with a buggy to board safely, he can refuse permission to board. If someone with a buggy wishes to board the bus and there is already an unfolded buggy in the wheelchair space or a wheelchair, the driver will ask this customer to fold the buggy and either put it in the luggage space or keep it by their side.

Wheelchair users have priority over everyone else for the use of the wheelchair space as this is the only place in which they can travel safely. 

The Dublin Bus fleet undergoes a daily maintenance check and as part of this check all deployable ramps are examined to ensure that they are working. However, in some instances, the ramp can malfunction mid route. If you are unable to board a bus because the ramp is not functioning, please wait for the next bus to arrive and inform our Customer Comment Desk on (01) 8734222.
 

There is no limit to the number of guide/assistance dogs allowed on buses provided that there is space available. A guide/assistance dog must not block the aisle or travel on a seat and is the responsibility of its owner and must be kept under control, whether it is in a harness, leash or carrier. Owners must carry the correct identification and ensure that the dog is wearing the correct tag or coat so the driver can identify that it is a guide/assistance dog.

The entire Dublin Bus fleet has a kneeling suspension facility with a deployable ramp to allow ease of access for all customers. Dublin Bus also provides a Travel Assistance Scheme which aims to assist commuters in the independent use of Dublin Bus, the DART and the Luas.

A trained assistant will accompany customers with reduced mobility, sensory impairments and learning disabilities the first few times they travel and provide advice on using public transport. The service is free and is available to customers aged 18 or over. It operates Monday to Friday between 8.00am and 6.00pm. To find out more on this service, please contact [email protected].

Real Time Passenger Information allows the customer to find out exactly when their bus is due to arrive at their bus stop so they can plan their journey more accurately. There are a number of ways to access Real Time Information:

• On-street digital display units at almost 500 stops across the city
• National Transport Authority iPhone and Android app, free of charge
• Online at www.transportforireland.ie

To use the online and app service, enter the bus stop number, nus route or bus stop address to the arrival time of the buses at that stop. Bus stop numbers are located at the top of the stop or shelter just below the Dublin Bus castle symbol. 

Dublin Bus, in conjunction with the National Transport Authority (NTA) and Dublin City Council introduced Real Time Passenger Information (RTPI) in 2010. The system tracks each bus in service using satellite navigation and comparing the position of the bus with where its scheduled position should be. As the 'real' position is updated by satellite, this is relayed to the RTPI system.

Dublin Bus and the NTA undertake on-going surveys of the accuracy of the RTPI system and recent surveys in Dublin show the system is operating at an accuracy of 93% on average. The best and most expensive bus based Real Time systems in the world do not achieve much more than 90% accuracy.

The NTA and Dublin Bus closely monitor this system and will continue to make adjustments to provide as accurate information as possible for customers.

The Real Time Passenger Information (RTPI) system was developed to respond as far as possible to the traffic environment in which urban buses operate. However some traffic disruptions could still affect the accuracy of the data.

From time to time, Dublin Bus Inspectors need to make a change to scheduled bus services at short notice to respond to changes in traffic including congestion, road traffic accidents, closure or breakdowns which may result in delays or a bus being removed from the service. Such changes will be reflected in the RTPI data i.e. the time will be updated to reflect the current position of the next bus on that route. If a bus is removed from service the time will be removed from the RTPI system.

The system involves the entire fleet of over 1,000 buses constantly communicating with the local repeater stations which in turn relay data vis satellite. As a result, occasionally a fault may occur with the on-bus or communication equipment. Should this occur, Dublin Bus has systems in place to monitor performance and install replacement equipment.

The National Transport Authority and Dublin Bus' Technology Department closely monitor this system and will continue to make adjustments to provide as accurate information as possible for customers. Independent surveys of the accuracy of the system show that Dublin Bus RTPI system is over 93% accurate. This is one of the more accurate systems across the world.

The National Transport Authority, in conjunction with Dublin City Council and Dublin Bus, is coordinating the implementation of on-street RTPI. The location of each on-street unit is based on where the unit will give the most benefit to the greatest amount of customers. Factors taken into account include:

• The number of bus services and the number of existing and potential customers using the stop each day
• Locations near key services like shopping districts or key public buildings
• Proximity to Quality Bus Corridors
• Proximity to major transport interchanges

Unfortunately it is not possible to install an on-street unit at every stop on the Dublin Bus network. Customer can access Real Time Passenger Information for all 5,000 bus stops:

• Online at www.transportforireland.ie
• National Transport Authority iPhone and Android app

For more information on RTPI on-street units including a map of the location of current or planned units, visit www.transportforireland.ie.

RTPI predicts the actual time of arrival of the bus at the next bus stop based on the vehicle's location. These predictive times can be affected by the changes in traffic patterns such as traffic congestion. When a bus is held in traffic, the predicted arrival time on the RTPI unit will reflect this as it is determined by the bus' distance between its location and the bus stop and it is not possible to determine the duration of the period of congestion. This will cause the arrival time on the on-street unit to remain unchanged for a period or increase.

Dublin Bus and the National Transport Authority closely monitor the system and will continue to make adjustments t provide as accurate information as possible for customers. Independent surveys of the accuracy of the system show that Dublin Bus RTPI system is operating at an accuracy of 93% on average.

This is one of the more accurate systems across the world. This system will be fine-tuned in response to testing and feedback. For more information, visit www.transportforireland.ie. 

The information is the same and any differences should be rare. The information originates from one source and is delivered through different communication channels to different applications which have varying update rates. This can result in small timing differences occurring. 

Occasional upgrades are required to ensure the accuracy of Real Time Passenger Information (RTPI) system. Dublin Bus undertakes these upgrades during mid-morning to ensure that the majority of peak times bus users have access to RTPI. Upgrades and maintenance take place during the day when significant level of service is still in operation.

If upgrades took place at night when buses were not in operation, issues could arise which would not be detected until a significant amount of buses were operational with the morning peak. This could result in morning peak commuters being left without RTPI.

The duration of upgrades are kept to a minimum (less than 45 minutes).

The National Transport Authority is responsible for the Real Time Information System. For more information on Real Time Information incuding on-street units and SMS text service, visit www.transportforireland.ie.

Free Wi-Fi is available on all of the Dublin Bus fleet. Signage is displayed on each bus with Wi-Fi to inform customers of its availability and all customers on these routes can access the internet at high speeds for both work and recreational purposes free of charge during their daily commute.

To access free Wi-Fi, please ensure Wi-Fi connectivity is enabled on the device. The"Choose Network" function on devices should show all Wi-Fi networks in range. Select "DublinBus" Wifi network. 

If the customer is a first time user of the service, a loading page will first be displayed which will request information to register the device to the Wi-Fi network. Once completed, the customer will not have to fill out this information again. The device will be recognised automatically the next time they connect to the network. 

In order to ensure high quality, fast Wi-Fi service for all customers, some websites will not be available to users of the service on buses. These include streaming media sites and downloading sites which will affect the experience of the service for other customers.

This is best practise when providing Wi-Fi to large number of people such as on public transport. 

The Wi-Fi technology fitted onto Dublin Bus vehicles is supplied by Fleet Connect. If there are any problems connecting to the Wi-Fi service, contact (01) 8809600 or email [email protected].

A Leap Card is a reusable plastic smart card that can be used to pay-as-you-go for public transport services in the Greater Dublin Area. The card can be used on Dublin Bus services, Luas, DART and Commuter Rail services. 

With a Leap Card, customers can:

• Store credit to pay as you go
• Avail of cheaper fares when paying for single fares with cash on Dublin Bus, Luas and Commuter Rail Services
• Protect their card from loss or theft by registering their Leap Card

A €5 refundable deposit is charged for Adult Leap Cards, and a €3 refundable deposit is charged for Child Leap Cards. The Leap Card must be topped up with a minimum of €5 Travel Credit at the time of first purchase. For more information, visit www.leapcard.ie.
 

Once a Leap Card is purchased, it should be topped up with travel credit and each time the card is used to travel, the cost of the journey is deducted. If there is no credit on the card it cannot be used for any further journeys until it is topped up with travel credit. Leap Cards can be topped up:

• At any Leap Card agent. 
• Online at www.leapcard.ie 
• At Luas and DART ticket machines with the Leap Card sign

A customer can also register their Leap Card online so if it is lost or stolen no one else can use it and their money is safe. If customers are unsure which fare applies to their journey, they should ask the driver. 

There are different types of TFI Leap Card available: adult, adult personalised, student, young adult (19-23), child (5-15), child (16-18) and visitor.

Customers can access their account information at any Luas ticket machine or online at www.leapcard.ie if the card has been registered. The customer can also see their transaction history and top up with travel credit on this website.

Dublin Bus operates an exact fare system on buses. This system was introduced to improve safety for our drivers and customers and to reduce boarding times. Customers using cash to pay for their journey should ensure that they have the correct change to pay for their fare. 

The Leap Card provides savings against cash fares and is valid on all Dublin Bus services, Irish Rail’s commuter services and Luas. For more information on the Leap Card, please see www.leapcard.ie. 

If you do not have a valid ticket, you will be issued with a standard fare which means you must pay a penalty of €100 or face the possibility of a court appearance and a €1000 fine. However, if you pay the Standard Fare within 21 days of issue Dublin Bus will accept a reduced payment of €50. Customers may also be liable for a standard fare for the following reasons:

• You have not paid the correct Leap/Cash fare.
• Your prepaid ticket is not in-date.
• You do not have the required Photo Identity Card with a travel pass from the Department of Social Protection.
• You are using another person’s Personalised Leap Card.
• You do not have an in-date Student Leap Card.

Further information on the Standard Fare system can be found here: Standard-Fare.

If a customer has been overcharged for a journey on Dublin Bus, the Customer Service Team will investigate it and the customer will be issued with a refund. The customer should bring their Leap Card and a copy of the transaction on their account which show the details of the overcharge to Dublin Bus Customer Service Desk at 59, Upper O'Connell Street, Dublin 1 or send the transactions and details outlining the incident by post or email to [email protected].  
           
In order for the Team to fully investigate the query a copy of the transaction on the account must be provided as Dublin Bus employees do not have access to Leap Card accounts.

TFI Leap Card caps your travel credit spend, so once you hit an applicable cap on Dublin Bus, Luas, Dart and Commuter Rail and Go-Ahead Ireland services in Dublin you can travel for free on those services for the rest of the day or week (Mon 4:30am to Monday 4:29am).

For more information, please visit TFI Leap Card Capping 

Customers “Tag-On” when they board a Dublin Bus service and pay using a Leap Card. They pay for their trip as they enter the bus. As a result, there is no requirement to “Tag-Off” as they leave the bus.

If your journey is a distance over 13 stages, you “Tag-On” at the validator on the right hand side as you enter the bus. For any other journey, you must “Tag-On” by holding the Leap Card to the driver’s ticket machine and stating the destination to the driver.

For more information on the Leap Card, visit www.leapcard.ie or www.transportforireland.ie.

The TaxSaver Commuter Ticket Scheme was established in Ireland in 2000 as an incentive for employees to use public transport. The scheme involves employers providing employees with bus and rail commuter tickets while saving on employer PRSI payments. Employees participating in the scheme can receive these tickets at discounted prices. Savings arise because tickets are not subject to tax or PRSI. 

More information on the Taxsaver scheme can be found at www.taxsaver.ie. 

If you are aged 66 or over and you permanently live in the state, the Free Travel Scheme allows you to travel for free on most CIÉ services and the public transport services offered by a large number of private operators in various parts of the country. 

Please note that the Free Travel Pass Holders must be able to produce their pass at all times during their journey and the pass is not valid on the following Dublin Bus services: Sightseeing Tours and special bus services and for organised group travel on any service
 

Under 5’s:
One child under 5 years of age can travel free when accompanied by a fare paying adult provided that during busy periods, the child does not occupy a seat to the exclusion of another customer. 

Age 5 – 15:
If you are between the ages of 5 and 15 years, you can travel on the bus by paying a cash fare or by using your Child Leap Card when paying for a child or school hours fare. You can get a Leap Card on www.leapcard.ie.

If a child under 16 years’ of age could be mistaken as older than 16 years, an official statement confirming a child’s age may be obtained at Dublin Bus 59 Upper O'Connell Street, on production of appropriate identification.

Age 16 – 18:
If you are between the ages of 16 and 18 years, you can travel on the bus by using your personalised Child Leap Card when paying for a Child or School Hours fare. 
 

A Young Adult card is a TFI Leap Card that can be used to pay for travel by anyone who is 19 to 23 years old, up to their 24th birthday. The user’s name and photograph is printed on it

Applications can only be completed online at www.leapcard.ie. You will need to upload proof of your age and take a live selfie when ordering the card online. A valid passport, EU National ID, Driver's Licence or Learner Permit is the only documentation accepted for proof of age. 

If you are over 23 and enrolled in full time education (16 hours a week or more), including further education and training, you can apply for the student card. 

Student Leap Cards are available to third-level students aged 16-18 or 24+ who are in full time education. Those aged between 19-23 can get a young adult leap card. 

To get a Student Leap Card, students must have a minimum of 16 hours of lectures/class time per week and be enrolled for a minimum of 6 months duration in any one 12-month period. 

If you’re a regular Student Leap Card user, you’ll be glad to hear that a cap has been put on the amount you can spend while using your TFI Leap Card on one day or week. Once you hit the cap, you travel free for the rest of the day or week.

Capping applies to Dublin Bus, Luas, DART/Commuter Rail services and Go-Ahead Ireland services in Dublin.

The Leap Visitor Card is the most convenient public transport card available for tourists and visitors to Dublin. Get unlimited travel over your selected time period on Airlink, Dublin Bus, Go-Ahead Ireland, Luas, DART and Commuter Rail. You can even travel to and from the Airport at the start and end of your trip without any additional charge. Leap Visitor is not valid on the Hop on/Hop off tour or other special tour services.

• 1 day (24 hours) 
• 3 days (72 hours) 
• 7 days (168 hours)

Your chosen time period starts from the first time you use the card. For more information, please visit Leap Visitor Card.