Customer Services
Further Assistance
For further assistance, you can contact us direct via the options below:
- If you have an enquiry, complaint or feedback about our service please complete our customer comment form. We make every effort to reply to all complaints within 15 working days.
- If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. Knowing all the details such as date, time and location of incident, service, bus fleet number and direction of travel (from/to) will speed up our investigations. We can usually track your journey if we have your ticket or Leap Card number.
- We also welcome commendations about staff who have gone the extra mile.
Call us on (01) 8734222
Phone lines are open Monday to Friday 07:00 to 19:00 and Saturday, Sunday and public holidays 08:00 to 18:00. Outside of these times you can contact our garages at:
| Location | Telephone |
|---|---|
| Broadstone | (01) 703 3370 |
| Clontarf | (01) 703 4616 |
| Conyngham Road | (01) 703 2172 |
| Donnybrook | (01) 703 4404 |
| Harristown | (01) 703 1104 |
| Phibsboro | (01) 703 3462 |
| Ringsend | (01) 703 4533 |
| Summerhill | (01) 703 3092 |
Please note that calls to 01 8734222 may be recorded for quality and training purposes and the following will apply:
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Your personal data will only be used for the purposes of communicating with you regarding your complaint or query and to investigate any complaint.
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As part of our contract with the National Transport Authority (NTA), this information must be kept for a minimum of two years.
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It may be shared with the NTA as part of an audit of our customer services and within the CIÉ Group of companies.
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It will not be subject to any international transfers. Your contact details may be shared with our external service delivery auditors, Anataris, as part of our ISO ISO 9001:2015 Quality Standards.
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You have a number of rights under Data Protection Law. Our Data Protection Policy is available on www.dublinbus.ie
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If you have any queries regarding Data Protection, please email [email protected]
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Any disciplinary process that is initiated as a result of this correspondence will be subject to the principles of natural justice/S.I. 146 of 2000.
Visit us
You can write or visit our offices at:
Customer Comment Desk
Dublin Bus
59 Upper O’Connell Street,
Dublin 1,
Ireland.
D01RX04
| Opening Hours | ||
|---|---|---|
| Customer Information and Ticket Sales | Monday to Friday | 09:00 to 17:30 |
| Customer Information and Ticket Sales | Saturday, Sunday and Public Holidays | Closed |
Bus Shelters
Damage
If you wish to report damage or vandalism to a bus shelter please contact the bus shelter contractor directly at [email protected]
New Shelters
Bus shelter provision and location is the responsibility of the National Transport Authority. Requests and comments regarding new or existing shelters can be made directly to [email protected]
Advertising
Advertising opportunities at shelters.
Data Protection
Dublin Bus respects your privacy and will use the data you provide for the purposes of investigation and correspondence only.
Social Media
You can reach the Dublin Bus social media team on Twitter, Facebook and Instagram. Please read our Social Media Policy.
DoDublin Sightseeing Tours
Dublin Bus offers a range of award winning sightseeing tours for visitors to Dublin to experience the city on top of a double decker bus. For full details visit www.dodublin.ie
Accessibility
Telephone: (01) 703 3204
Accessibility Officer
59 Upper O’Connell Street,
Dublin 1.
D01RX04