Customer Services
Contact Options
If you have an enquiry, complaint or feedback about our service, the team at Transport for Ireland can help.
Call us on 0818 294015
From outside Ireland: +353 1575 6110
- 7am to 7pm Weekdays
- 8am to 6pm Saturdays
- 10am to 6pm Sundays and Bank Holidays
Send a Message
Fill out our short contact form. TFI aim to reply within 24 hours.
- If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. Knowing all the details such as date, time and location of incident, service, bus fleet number and direction of travel (from/to) will speed up investigations. Usually we can track your journey if you provide your ticket or Leap Card number.
- We also welcome commendations about staff who have gone the extra mile.
Message TFI on:
X (Twitter): @TFIUpdates
Postal Address:
Transport for Ireland, PO Box 13739, Clonkailty, Co. Cork.
Outside of these times you can contact our garages at:
| Location | Telephone |
|---|---|
| Broadstone | (01) 703 3370 |
| Clontarf | (01) 703 4616 |
| Conyngham Road | (01) 703 2172 |
| Donnybrook | (01) 703 4404 |
| Harristown | (01) 703 1104 |
| Phibsboro | (01) 703 3462 |
| Ringsend | (01) 703 4533 |
| Summerhill | (01) 703 3092 |
Please note that calls to 0818 294015 and +353 1575 6110 may be recorded for quality and training purposes and the following will apply:
-
Your personal data will only be used for the purposes of communicating with you regarding your complaint or query and to investigate any complaint.
-
If you have any queries regarding Data Protection, please email [email protected]
Visit us
You can visit our offices at:
Customer Comment Desk
Dublin Bus
59 Upper O’Connell Street,
Dublin 1,
Ireland.
D01RX04
| Opening Hours | ||
|---|---|---|
| Customer Information and Ticket Sales | Monday to Friday | 09:00 to 17:30 |
| Customer Information and Ticket Sales | Saturday, Sunday and Public Holidays | Closed |
Bus Shelters
Damage
If you wish to report damage or vandalism to a bus shelter please contact the bus shelter contractor directly at [email protected]
New Shelters
Bus shelter provision and location is the responsibility of the National Transport Authority. Requests and comments regarding new or existing shelters can be made directly by filling out the Transport for Ireland customer contact form.
Advertising
Advertising opportunities at shelters.
Data Protection
Dublin Bus respects your privacy and will use the data you provide for the purposes of investigation and correspondence only.
Social Media
You can also send Dublin Bus queries on X (Twitter): @TFIUpdates
Please read our Social Media Policy.
DoDublin Sightseeing Tours
Dublin Bus offers a range of award winning sightseeing tours for visitors to Dublin to experience the city on top of a double decker bus. For full details visit www.dodublin.ie
Accessibility
If you have accessibility queries, call Transport for Ireland on 0818 294015 and +353 1575 6110 (if calling from outside of the Republic of Ireland).
Alternatively you can fill out the TFI contact form.