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Removal of the refund facility on board bus services

7 September 2018

We wish to advise customers that from 10 September, you will no longer be issued a ‘refund due’ receipt when you overpay for your journey with cash on board our buses. Instead, you will be issued with an ‘extra payment’ receipt that is non-redeemable. 

The removal of the ‘refund due’ facility on Dublin Bus services is required by the National Transport Authority (NTA) to facilitate their objective to move to cashless operations on all buses under their BusConnects programme. The move to cashless operations will result in faster boarding times and reduce journey time for all customers. 

The National Transport Authority is responsible for all aspects of the regulation of fares and ticketing.

What can I do now?

  • Use a Leap Card – Leap Card is at least 20% cheaper than paying in cash and it’s more  efficient
  • Have the exact fare for your journey
  • Redeem previously issued ‘refund due’ receipts from our Head Office, O’Connell Street

If you still overpay for your journey after 10 September, the extra payment will go towards continuing to improve our services, and to support local communities across the Greater Dublin Area.

Customers can also get updates on Facebook, follow us on Twitter @dublinbusnews or call our customer service line on (01) 8734222, lines open from 07:00 - 19:00hrs Monday to Friday and 08:00 – 18:00hrs Saturday, Sunday and public holidays.