A note from our CEO Ray Coyne

Published on Monday, July 13, 2020

Hi everyone,

Just a short update you on recent events and a quick look ahead to the next few weeks. With the challenges we are all facing, it has never been so important that we continue to engage and interact with customers. 

Customer confidence returning 

The last number of weeks have seen another small rise in customer numbers to just over 170,000 per day. While this is well below the pre-pandemic figure of 450,000 per day, it does show that customer confidence is returning following the increase in capacity on board from 25% to 50% of normal levels in June.

I would like to pay tribute to our frontline employees - operations, engineering, customer comment teams - who have played a leading role in ensuring our services our safe and reliable, and provide a good customer experience for people using Dublin Bus. This has been vital to retaining and restoring customer confidence.

The return of more and more people to public transport means face coverings are more important than ever.  They are now legally mandatory when using public transport and to reinforce this all bus scrolls now display a message reminding customers to wear a face coverings. We all have a role to play in protecting each other, so I would ask all customers to please wear face coverings when using public transport.

Building back better and looking to the future

While we are obviously focused on the day-to-day, Dublin Bus is also busy planning for the next few months and years. The pandemic provides us with an opportunity to build back better and it's an opportunity I'm determined Dublin Bus will seize. The bus unlocks so many opportunities for people. It is essentially a freedom pass for the city allowing you work, shop, socialise and relax.  This freedom, albeit with responsibility, will be vital as week seek to not only rebuild the economy but also renew our society through coming together after so many months apart. 

BeLonG To campaign

Strong public services are the back bone of a good society. This is why it is important that an essential service like Dublin Bus is representative and speaks to the values of the people and communities we serve.  As you all know we have just finished pride month. This has been a very different Pride with none of the normal colour or celebrations of previous years. 

The city has really suffered without the atmosphere and colour that it brings so that's why I was delighted to see the roll out of an eye-catching advertising campaign across 100 buses. They've definitely added a splash of colour to the streets of the capital while also highlighting the vitally important work of BeLonG To. BeLonG To Youth Services is the national organisation supporting LGBTI+ young people in Ireland. Working with young people, BeLonG To creates a world where they are equal, safe, and valued in the diversity of their identities and experiences

Thanks for reading and I will keep you informed of any other updates. Stay safe, healthy and well.


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