A note from our CEO Ray Coyne

Published on Monday, March 23, 2020

Hi all,

I hope you and your loved ones are safe and well.  We are living through extraordinarily challenging times. In the past few days, our normality has radically and suddenly altered. This is true of our own lives and it also true for businesses across the island, including Dublin Bus. So, I just wanted to write a short note to tell you about our work to date and our plan for the week ahead. 

Over the last 10 days, our sole focus has been on operating a full service, to play our part during this emergency and so we can help bring healthcare and other frontline workers to and from their places of work. 

This means since the outbreak and introduction of COVID-19 restrictions, we have: 

• 3,500 employees dedicated to playing their part
• operated over 40,000 journeys bringing healthcare and other frontline employees to work  
• introduced a dedicated Mater Hospital Shuttle service from 07.00 to 23.30 transporting over 900 Mater  Hospital employees since March 18. This service is free of charge. 
• ensured our fleet is safe and reliable thanks to our 500 strong engineering teams across seven locations  
• introduced a new enhanced cleaning regime thanks to our 47 strong team of cleaning contractors

This simply would not be possible without the hard work of the 3,500 Dublin Bus employees who are everyday playing their part in the fight against COVID-19. 

Playing our part has been our motto and our way throughout this crisis, and it will be our guiding principle in the days and weeks to come. 

This week we will:

operate a full service
introduce new on board public health announcements 
clean heavily touched surfaces on over 1,000 buses every night to ensure our fleet remains as safe as possible
carry thousands of essential workers as they battle COVID-19
communicate directly with our 3,500 employees and the people making our 142 million customer journeys across a range of platforms 

While we are now very much in the midst of this crisis, both State and private enterprise must now plan and work together for an equitable and sustainable recovery, because we will get through this. The crisis will transform how we do business in Ireland, but different doesn't have to mean worse. We will need new thinking and business will have to embrace what were previously considered unconventional methods of work as the norm for the future.  

Throughout this crisis, we have been speaking to political and business leaders, and the message from Dublin Bus has been:

We will continue to play our part in delivering essential services to combat the virus spread, support the healthcare and other workers in getting to and from their work.
We must start immediately the work of planning for recovery by putting in place building blocks for the renewal of businesses and enterprise. This will include investment in public transport to support the effort to get workers back to work, shoppers back to the shops and tourists and residents alike back to our restaurants, pubs and visitor attractions.
The Government has already announced substantial stimulus for the economy. We have seen similar commitments of public funds in the UK, Germany, France and elsewhere. Just as Ireland was early to recognise the scale of the impending public health threat and implement measures to mitigate the spread of COVID-19 we must also stay in front of the threat to communities, businesses and the economy from lost activity.
• Beyond this crisis, we will use our funding to further the sustainability agenda and safeguard the future of our planet with high quality public transport.
• We all must seize this opportunity to look a new ways of doing business. 

Finally, to our customers and employees, I say thank you for your support. I will continue to work night and day on your behalf and on behalf our 3,500 strong team. 

As I have said, this is a changed world but core values of kindness and community spirit will always endure and prevail. Mind yourself and your families in the days and weeks ahead. I will keep you updated. 


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