A note from our CEO Ray Coyne

Published on Thursday, January 14, 2021

Hi everyone, 

Over the course of this public health crisis, we have seen many facets of normal life change beyond recognition.  At Dublin Bus, like companies across the country, our business has faced and adapted to the many significant changes and challenges caused by Covid-19. As a business we will always do what is right for our customers, employees and the city.

With the country currently operating under Level 5 restrictions, customer demand has fallen substantially and will take time to recover. So following discussions with the National Transport Authority and other partners,  Dublin Bus Monday-Friday services will move to a Saturday plus level of service from Monday 18 January. 

What does this mean for customers?

This means the normal Saturday level of service with enhanced frequency at key times. This level of service will ensure high quality, reliable public transport is available for those who need it most. Our Operations Team will closely monitor customer demand on services, and capacity will be added where required. You can find full details here 

Public transport continues to operate at 25% capacity as Ireland is at Level 5 of the Government’s Plan for Living with Covid-19.  Dublin Bus will continue to be guided by the Government, HSE, Department of Health and other relevant government agencies to inform decisions. We are following all public health instructions that are issued by the Government and the Department of Health.

Working together to stay safe

The safety of customers, employees and the wider community is our number one priority, and we will continue to do all we can to keep you safe. With this in mind, we have a number of safety measures in place:

  • capacity restricted to 25% to allow social distancing on board           
  • enhanced cleaning of drivers' cab area and key customer touch points at route termini 
  • updated on-board social distancing signage placed on seats not for use
  • on-board public health announcements 
  • introduction of contact tracing log books across all location
  • hand sanitiser across all locations

All of these measures are aimed at protecting customers, employees and the wider community.

Playing our part

By any measure, the transformation of society, and our company, over the past eight months has been phenomenal. Throughout this crisis we have all shown our flexibility and resilience in the face of many challenges. Here at Dublin Bus we will continue to adapt and provide a service for those who need it most.

Stay safe, healthy and well.

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