Dublin Bus customer numbers reach 10 year high of almost 140 million in 2017

Published on Friday, January 05, 2018

Dublin Bus has delivered a significant increase in customer numbers for 2017. Customers travelling on both public service obligation routes (136.3 million) and commercial services have increased by 11 million to 139.4 million. This demand is driven by our continuous focus on enhancing the customer experience, the benefits of greater bus priority measures, introducing new modern Euro 6 vehicles with multiple USB charging points, innovating in service design and the strengthening economy. 

Speaking about the increase in customers choosing to use Dublin Bus, CEO Ray Coyne said “2017 was a year of strong growth for the company and the city. Great cities need great public transport and at Dublin Bus, we are delighted to be playing our role in the success of Dublin. With the continued support of the National Transport Authority (NTA) we will build on these positive numbers with further service enhancements planned throughout 2018, to the benefit of Dublin and our customers.”

In order to meet the increase in demand for our services, we continuously review the key growth areas across the Greater Dublin Area (GDA) in conjunction with the NTA. We will introduce up to 80 new buses to the fleet in 2018. These buses will enter service on a phased basis from spring 2018 and will further enhance the comfort and reliability of our services for customers. As Ireland’s largest public transport provider, we are uniquely placed to cater for increased customer demand throughout the GDA and the addition of new buses into the fleet will help us achieve this.

2017 also saw the complete rebrand of our city and coastal sightseeing tours to DoDublin, which is a modern, vibrant addition to the streetscape of Dublin. Our commercial services, which include Airlink 747, Airlink 757 and DoDublin tours, all experienced strong growth in 2017. 

Customers can also get updates on Facebook, follow us on Twitter @dublinbusnews or call our customer service line on (01) 8734222, lines open from 08:30 - 18:00hrs  (Monday to Saturday excluding public holidays). 

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