Lost Property Department

Dublin Bus Lost Property Department

Dublin Bus Lost Property Office will re-open to the public from Monday 13 July 2020. However due to Covid-19 restrictions, collection of lost property will be by appointment only.

Please email baclostproperty@dublinbus.ie or ring 01 703 1321 to arrange an appointment to collect your lost item. Dublin Bus advises that customers collecting lost property items should wear a face covering.

Opening hours:
Monday to Friday (excluding Public Holidays) 08.45hrs to 17.00hrs.
Saturday and Sundays - Closed

Lost Property Office,
Dublin Bus, 
Earl Place,
Dublin 1

Email: baclostproperty@dublinbus.ie

Contact number: (01) 703 1321

Thousands of items of lost property are left on our buses each year, so if you have lost property on one of our buses you are not alone.

When an item has been lost on one of our buses, please email baclostproperty@dublinbus.ie.

Please state the following information in your email;

  • Name, contact number and email address
  • Detailed description of the item that has been lost
  • Date item was lost
  • What bus number you were travelling on
  • What direction you were travelling
  • What bus stop you got on
  • Where stop you got off at
  • What time did you board and alight from the bus

Monday – Thursday: any item found on our buses will be delivered to our Lost Property department within one working day between 14.30 - 17.00pm.

Friday – Sunday: items found will not reach our lost property office until the following Monday at 14.30pm

A fee of €2.00 applies to each item you claim, when collecting your lost property it may be necessary to show some sort of ID, especially if it is a high value item like a wallet/purse/mobile phone/laptop etc. 

As per contract with the NTA all customer data is retained for a minimum of 2 years.

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