Telephone:
(01) 8734222
Phone lines are open Monday to Friday, 07.00 - 19.00hrs and 08.00 - 18.00hrs Saturday, Sunday and public holidays.

Alternatively, customers can contact Dublin Bus via the following options:

Online: www.dublinbus.ie

Email: 
customercomment@dublinbus.ie (for General Enquiries and Customer Comments)
travelassist@dublinbus.ie (for information on Dublin Bus accessibility policies)

Social Media: Facebook, Twitter and Instagram: @dublinbusnews

By post or in person: 
Customer Comment Desk
Dublin Bus
59 Upper O’Connell Street
Dublin 1
D01RX04 

For queries regarding DoDublin Tours:
Telephone: (01) 8734222
Online: dodublin.ie
Email: info@dodublin.ie
Facebook: DoDublinTours/Ghostbustourdublin

Mon  8.30am-5.30pm
Tues to Fri 9.00am-5.30pm
Sat  9.00am-2.00pm
Sun  9.30am-2.00pm (Ticket Sales only)

Bus stop locations are determined by user demand and safety criteria. In order to ensure an efficient service, bus stops are located at regular intervals. Dublin Bus has to obtain approval from the relevant local authority before a bus pole is put in place. 

Bus shelters are placed where possible at busy loading stops. There must be adequate space on the footpath for the shelter to be installed.

Contact the Customer Comment Desk at (01) 8734222. Bus shelters are managed and maintained by JC Decaux. Customers can contact JC Decaux by emailing shelters@jcdecaux.ie regarding their local bus shelter.

Buses produce less than half the CO2 emissions per customer kilometre compared to cars. Dublin Bus is committed to reducing its emissions by continuing to keep pace with new technologies. The company is consistently pursuing policies to ensure that our vehicles comply with European emission standards.

Dublin Bus’ greener business practices extend beyond its fleet. Dublin Bus is a member of the Sustainable Energy Authority of Ireland’s (SEAI) Public Sector Energy Partnership Programme. We have worked with the SEAI since 2008 on a range of energy management practises across our seven depots which have resulted in a decrease in electricity and gas consumption. In the newest depot, Harristown, water from the bus cleaning facilities is reused and Ringsend Depot employs a solar panel for heating water. Dublin Bus also has an Energy Policy which aims to increase energy awareness among employees to reduce energy consumption.

The partnership with SEAI also demonstrates Dublin Bus’ commitment to playing its role in meeting the government’s target of reducing public sector energy usage by 33% by 2020.

A Bye-Law is a rule or law established by an organisation or community to regulate itself, as allowed or provided for by some higher authority. In the case of Bus Átha Cliath/Dublin Bus, its Bye-Laws govern the provision of public transport services, the fixing of charges and the terms and conditions of carriage.provision of public transport and were derived from powers conferred upon Córas Iompair Éireann and its subsidiary companies through various Transport Acts (1950, 1958 and 1986). For more information please click here.

Information on the Dublin Bus Fleet can be found here.

Dublin Bus’ annual reports are published on the Dublin Bus website and can be accessed here.

In addition to this, customers can request a copy of the annual report by e-mailing customercomment@dublinbus.ie.