Passengers Using Wheelchairs

Published on Wednesday, November 26, 2008
All low-floor buses have one space for a person using a wheelchair and can fit all standard wheelchairs up to 70cm wide and 120cm long.

All buses will stop if there is a wheelchair user at the bus stop. If other passengers are in the wheelchair space the driver will ask them to move for the wheelchair user, however he cannot force them to do so.

When boarding a bus, please consider the following:
  • Keep clear of the bus while it is kneeling and the ramp is lowered.
  • Be patient and wait for the ramp to rest on the footpath.  When the ramp is down, board the bus facing forward.  This makes it easier to position yourself once on board.
  • Once you are on board; position yourself in the wheelchair space, with your back against the backrest; and put your brakes on to make sure your chair does not move when the bus does, this is for your own safety and the safety of other passengers.
  • Always board and exit the bus by the front doors.

To leave the bus, press the button with the wheelchair symbol, next to the wheelchair space, shortly before your stop.  This bell has a distinct sound to let the driver know you wish to leave the bus.  Please be patient while the safety arm is raised (on EV and VG type buses only) and the driver lowers the ramp.

Ramp exit is only at front doors.

If you are unable to board a bus because of a broken ramp, please wait for the next bus and inform our Customer Comment Desk by phoning 01-8734222 or email with the bus number.

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