Dublin Bus is committed to giving a quality service that suits all of our customers and in so doing we are making our fleet accessible. It is our aim to have a totally accessible fleet by 2012.

All low-floor buses have one space for a person using a wheelchair and can fit all standard wheelchairs up to 70cm wide and 120cm long.

All buses will stop if there is a wheelchair user at the bus stop. When boarding a bus, please consider the following:

• Keep clear of the bus while it is kneeling and the ramp is lowered.
• Be patient and wait for the ramp to rest on the footpath.  When the ramp is down, board the bus facing forward.  This makes it easier to position yourself once on board.
• Once you are on board; position yourself in the wheelchair space, with your back against the backrest; and put your brakes on to make sure your chair does not move when the bus does, this is for your own safety.

To leave the bus, press the button with the wheelchair symbol, next to the wheelchair space, shortly before your stop.  This bell has a distinct sound to let the driver know you wish to leave the bus.  Please be patient while the safety arm is raised (on EV type buses only) and the driver lowers the ramp.

If you are unable to board a bus because of a broken ramp, please wait for the next bus and inform our Customer Service department by phoning 01-703 3160 or 01-703 3195.