A person may make a complaint in writing to the Inquiry Officer of Dublin Bus in relation to the failure of the Dublin Bus to comply with the Disability Act, 2005.

Dublin Bus Inquiry Officer is:
Pamela Walsh,
Customer Services,
Sales Dept.
Dublin Bus
59 Upper O Connell St.,
Dublin 1

A complaint must be submitted in writing and must state which Section of the Act the complaint refers to. It must clearly outline the reason for the complaint and set out any relevant information to enable the complaint to be investigated. The complaint must be addressed to the Inquiry Officer.

Complaints policy