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Accessibility

At Dublin Bus we want to provide a friendly, efficient and safe service to all our customers.  Some of our customers have a disability, which is sometimes not visible, so they need our extra care and attention.  Our public office is located at 59 Upper O’Connell Street, Dublin 1 and is fully accessible.  All of our ticket counters have hearing loops and we also have a wheelchair accessible counter. 

If you have any queries please do not hesitate to contact us.  For information requests in large print, braille or audio please contact our accessibility officer, Dolores Quinn on (01) 7033204 or email travelassist@dublinbus.ie .

Details of our accessibility initiatives are outlined below.

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    Travel Assistance Scheme

    Wednesday, November 26, 2008
    The Travel Assistance Scheme is run by Dublin Bus in the Greater Dublin Area to help you use public transport on your own. An assistant can accompany you the first few times you travel and give you...

  • Vision Impairment

    Wednesday, November 26, 2008
    All buses will stop if there is a person with a long cane or a guide dog at the bus stop. If you can’t see the bus number, please ask the driver where the bus is going when you get on. Let the...

  • Passengers Using Wheelchairs

    Wednesday, November 26, 2008
    Dublin Bus is committed to giving a quality service that suits all of our customers and in so doing we are making our fleet accessible. It is our aim to have a totally accessible fleet by 2012. All...

  • Passengers With Assistance Dogs

    Wednesday, November 26, 2008
    There is no limit to the number of assistance dogs the bus driver can allow on a bus, as long as there is space.  An assistance dog must not block the aisle or travel on a seat. The assistance dog...

  • Passengers With Buggies

    Wednesday, November 26, 2008
    Low-floor buses are designed so that buggies can remain unfolded in the wheelchair space if it is free.  Please make sure the buggy is safely positioned and the brake is on, unfolded buggies cannot...

  • Inquiry Officer

    Thursday, February 19, 2009
    A person may make a complaint in writing to the Inquiry Officer of Dublin Bus in relation to the failure of the Dublin Bus to comply with the Disability Act, 2005.
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