Customer Services

Further Assistance:

For further assistance, you can contact us direct via the options below:

  • If you have an enquiry, complaint or feedback about our service please fill in the online form. We make every effort to reply to all complaints within 15 working days.
  • If your complaint or comment relates to a specific incident – for example, on a particular bus – please provide as much information as you can, as soon as possible after the incident. Knowing all the details such as date, time and location of incident, service, bus fleet number and direction of travel (from/to) will speed up our investigations. We can usually track your journey if we have your ticket or Leap Card number.  
  • We also welcome commendations about staff who have gone the extra mile.

Call us on 01 8734222
Where you can call us and speak to a Customer Service representative. Phone lines are open Monday to Saturday 08:30 to 18:00 (excluding Public Holidays). Outside of these times you can contact our garages at: 

Clontarf (01) 703 4616
Conyngham Road  (01) 703 2172
Donnybrook (01) 703 4404
Harristown   (01) 703 1104
Phibsboro  (01) 703 3462
Ringsend (01) 703 4533
Summerhill (01) 703 3092


Calls may be recorded for quality and training purposes.

Visit us
You can write or visit our offices at:
Customer Comment Desk
Dublin Bus
59 Upper O’Connell Street,
Dublin 1,
Ireland.
D01RX04 

Opening Hours    
Customer Information and Ticket Sales Monday 08:30 to 17:30
Customer Information and Ticket Sales Tuesday to Friday 09:00 to 17:30
Customer Information and Ticket Sales Saturday 09:00 to 14:00
Ticket Sales Sunday and Public Holidays 09:30 to 14:00

 

Data Protection
Dublin Bus respects your privacy and will use the data you provide for the purposes of investigation and correspondence only. 
Privacy Policy

Social Media
You can reach the Dublin Bus social media team on Twitter and Facebook
Social Media Policy 

Lost Property
Any item found on our buses will be delivered to our Lost Property department within one working day. A fee of €2.00 applies to each item you claim, this is to cover the cost of managing lost property.

Lost Property Office,
Dublin Bus,
Earl Place,
Dublin 1.(01) 703 1321

Opening hours - Monday to Friday (excluding Public Holidays) 08:45hrs to 17:00hrs.
 
Sightseeing Tours

Dublin Bus offers a variety of tours for the visitor to Dublin to experience the city for on top of a double decker bus. For full details visit www.dublinsightseeing.ie.

Accessibility:
Telephone: (01) 703 3204
Accessibility Officer
59 Upper O’Connell Street,
Dublin 1.
D01RX04

 

 

 



 

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