Customer Charter

The Customer Charter is our policy on quality of service. We are committed to giving you a service that is efficient, safe and comfortable.  Our Customer Charter includes targets for meeting your service needs based on what you have told us during our customer research.

We continually monitor our progress and publish our findings each year to keep you informed of how things are going. Also, because your travel needs are always changing, we keep an eye on our plans to find new ways of improving our service.

Customer Charter
Customer Charter English Version 2014
Customer Charter Irish Version 2014

Quarterly Performance Reports 2014
Performance Report Quarter 1 2014
Performance Report Quarter 2 2014

Quarterly Performance Reports 2013
Performance Report Quarter 1 2013
Performance Report Quarter 2 2013
Performance Report Quarter 3 2013
Performance Report Quarter 4 2013

Quarterly Performance Reports 2012

Performance Report Quarter 1 2012
Performance Report Quarter 2 2012
Performance Report Quarter 3 2012
Performance Report Quarter 4 2012

Quarterly Performance Reports 2011
Performance Report Quarter 1 2011
Performance Report Quarter 2 2011
Performance Report Quarter 3 2011
Performance Report Quarter 4 2011

Quarterly Performance Reports 2010
Performance Report Quarter 1 2010
Performance Report Quarter 2 2010
Performance Report Quarter 3 2010
Performance Report Quarter 4 2010

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