At Dublin Bus we want to provide a friendly, efficient and safe service to all our customers.  Some of our customers have a disability, which is sometimes not visible, so they need our extra care and attention. Our public office is located at 59 Upper O’Connell Street, Dublin 1 and is fully accessible. All of our ticket counters have hearing loops and we also have a wheelchair accessible counter.  

Access Officer 
The Dublin Bus Access officer can  be contacted on (01) 873 4222 or email

The access officer is responsible for providing or arranging for, and co-ordinating assistance and guidance if possible, to persons with disabilities accessing our services and generally to act as a point of contact for people with disabilities wanting to contact Dublin Bus.

Irish Sign Language 
Dublin Bus recognises that Irish Sign Language is an official Language of this country and customers are welcome to contact us if they wish to communicate through ISL.  

Dublin Bus will provide a ISL interpreters to customers who wish to communicate with us though ISL. Customers must give at least two weeks’ notice to our access officer as there can be difficulties at times obtaining ISL interpreters.

Details of our accessibility initiatives are outlined below. Due to demand, there may be a wait time for travel assistance. 

  • Travel Assistance Scheme
    Published on Friday, November 15, 2019
    Reviewed, October 2020 Travel Assistance Scheme Dublin Bus is committed to providing an accessible service for all our customers, as demonstrated by the Travel Assistance Scheme. The Travel...

  • Accessibility Statement
    Published on Friday, November 05, 2021
    Dublin Bus Accessibility Statement  Dublin Bus is committed to providing an accessible website and to do this we are at present working to create a new and fully accessibility website which will be...

  • JAM Card
    Published on Thursday, October 08, 2020
    The JAM card is produced by the NOW Group which is a social enterprise that supports people with learning difficulties and autism into jobs with a future. It was their participants who developed th...

  • Dublin Bus Accessibility Policy
    Published on Monday, January 09, 2017
    Reviewed October 2020. In providing a public transport service we take into account the accessibility needs of all of our customers. These needs vary greatly but we will class them under mobility...

  • Free Travel using your Public Service Card (PSC)
    Published on Friday, March 08, 2013
    Reviewed October 2020. Passengers entitled to a free Travel using a public service card can use it on most of our regular routes. Dublin Bus cannot allow free travel on our Tours, Special Events or...

  • Getting on the Bus
    Published on Friday, March 08, 2013
    Reviewed October 2020. Always enter the bus by the door near the driver. Let passengers off the bus before you get on. Have your travel pass ready to validate. The Validator is on the right-hand si...

  • Passengers with Guide Dogs, Assistance Dogs or Therapy Dogs
    Published on Wednesday, October 09, 2019
    Reviewed October 2020. The Guide, Assistance or Therapy dog must wear its harness or jacket so that the driver knows it is a Guide, Assistance or Therapy dog. The dog must be trained by a recognise...

  • Pregnant Women and Passengers with Buggies
    Published on Wednesday, November 26, 2008
    Reviewed October 2020. If you are a mum to be, or if you are travelling on Dublin Bus with a baby and buggy, here are some tips that will help you. Baby on Board badges are available in our Head...

  • Vision Impairment
    Published on Wednesday, November 26, 2008
    Reviewed October 2020. All buses will stop if there is a person with a long cane or a guide dog at the bus stop. If you can’t see the bus number, please ask the driver where the bus is going when y...

  • Passengers Using Wheelchairs
    Published on Wednesday, November 26, 2008
    Reviewed October 2020. On all low floor buses there is one space for a person using a wheelchair. Wheelchairs can be accommodated up to a size of 70cm wide and 120cm long. All buses will stop if...

  • Mobility Scooter Permit
    Published on Monday, August 12, 2013
    Reviewed July 2021. To travel on Dublin Bus with your mobility scooter you must have a permit. This is because some mobility scooters are too big to fit on Dublin Bus buses. To find out if your...

  • Walkers/ Rollators
    Published on Tuesday, October 22, 2019
    Reviewed October 2020. If you use a walker or a rollator you may bring it onto the bus.  Ask the driver to lower the ramp for you. Once on the bus ask the driver to give you time to reach a seat. S...

  • Getting off the Bus
    Published on Friday, March 08, 2013
    Reviewed October 2020. Press the stop button if you wish to get off at the next stop. You should give the driver enough time to slow down and pull into the stop safely. If you need the driver to...

  • Help us Provide Transport for All
    Published on Friday, March 08, 2013
      Reviewed October 2020.   Please note that the space on the bus denoted by the symbol displayed to the left is a designated space for wheelchair users. Please move from this area when a wheelchair...

  • Inquiry Officer/Complaints under the Disability Act
    Published on Thursday, February 19, 2009
    A person may make a complaint in writing to the Inquiry Officer of Dublin Bus in relation to the failure of the Dublin Bus to comply with the Disability Act, 2005.

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