At Dublin Bus we want to provide a friendly, efficient and safe service to all our customers. Some of our customers have a disability, which is sometimes not visible, so they need our extra care and attention. Our public office is located at 59 Upper O’Connell Street, Dublin 1 and is fully accessible. All of our ticket counters have hearing loops and we also have a wheelchair accessible counter.
Access Officer The Dublin Bus Access officer can be contacted on (01) 873 4222 or email customer.comment@dublinbus.ie
The access officer is responsible for providing or arranging for, and co-ordinating assistance and guidance if possible, to persons with disabilities accessing our services and generally to act as a point of contact for people with disabilities wanting to contact Dublin Bus.
Irish Sign Language Dublin Bus recognises that Irish Sign Language is an official Language of this country and customers are welcome to contact us if they wish to communicate through ISL.
Dublin Bus will provide a ISL interpreters to customers who wish to communicate with us though ISL. Customers must give at least two weeks’ notice to our access officer as there can be difficulties at times obtaining ISL interpreters.
Details of our accessibility initiatives are outlined below. Due to demand, there may be a wait time for travel assistance.