Making a Subject Access Request - Dublin Bus


Subject Access Request

Section 4 of the Data Protection Acts 1988/2003/2018 and the General Data Protection Regulation (GDPR) entitle Dublin Bus customers and employees to copies of data relating to them which is held by Dublin Bus. In order to exercise this legal right, the following steps should be made:

Data Access request section:

  • All Data Protection requests need to be made in writing and emailed to Dublin Bus’s Data Protection Officer (DPO), Dublin Bus 59 Upper O’Connell Street, Dublin 1 or emailed dataprotection@dublinbus.ie. 
  • The Data Subject should state that they wish to make a subject access request under the Data Protection Acts 1988/2003/2018. 
  • The request should include the following:
  1. Sufficient details to expedite the search
  2. A copy of identification to verify who they are

All data relating to other third parties in the records will be redacted unless, As per Section 8 of the Data Protection Acts 1988/2003/2018, one of the following grounds is met:

  • If in the opinion of a Garda Chief Superintendent or higher or a member of the Permanent Defence Forces who hold rank not below colonel, the data is required for safeguarding the security of the State.
  • It is required for the purpose of preventing, detecting or investigating offences, apprehending or prosecuting offenders or assessing or collecting any tax, duty or other monies owed payable to the state, local authority or health board.
  • It is required in the interests of protecting the international relations of the State.
  • Its disclosure is required urgently to prevent injury or other damage to the health of a person or serious loss or damage to property.
  • It is required under a piece of legislation or through a court order
  • It is required for the purpose of obtaining legal advice or as part legal proceedings
  • All other data subjects whose details are included in the records give their written consent to having their data disclosed.

Data is sought to investigate a crime or collecting monies owed to the State

If un-redacted data is being sought under the grounds of preventing, detecting or investigating offences, apprehending or prosecuting offenders or assessing or collecting any tax, duty or other monies owed payable to the state, local authority or health board, an official email/letter must be sent to the Data Protection Officer confirming this.

Solicitors seeking to make an access request on behalf of their clientsIf un-redacted data is being sought by a solicitor under the grounds of obtaining legal advice or as part legal proceedings, the request should be sent to the Data Protection Executive and the solicitor should be advised that they should submit the following:

  • Sufficient details to expedite the search
  • A letter of authorisation from their client
  • A copy of identification to verify who their client is

Any customer who claims to be representing themselves in court must first produce a court order before un-redacted data will be released to them. This must be sent to the Data Protection Officer.

CCTV access requests under Data Protection Acts 1988/2003/2018
CCTV footage comes within the scope of Data Protection legislation. In compliance with guidelines issued by the Office of Data Protection Commissioner, CCTV records will be released in pixilated video format. All personal data relating to other data subjects will be redacted. 

Processing an access request
Dublin Bus must action a subject accesses request within 30 calendar days of receipt of the initial request. Dublin Bus reserves the right to contact a data subject for additional information to help them expedite the process.
Dublin Bus will issue the records to the subject via registered post. Dublin Bus reserves the right not to issue the records until it has received evidence of identity.

Making a complaint to the Data Protection Commissioner

If you are unhappy with how Dublin Bus has handled your access request, you are entitled to make a complaint to the Office of the Data Protection Commissioner. The contact details are as follows

LoCall: 1890 252 231 

Tel: 057 868 4800 

Fax: 057 868 4757 

Email: info@dataprotection.ie 

Website: www.dataprotection.ie


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