Customer Safety is the First Stop for Ireland’s Largest Public Transport Provider

Published on Thursday, May 17, 2018

With almost 140 million customers carried last year, it’s no wonder that safety awareness is high on the priority list for Dublin Bus. Today, the company launched a new customer awareness video, a support for all bus users to ensure they are travelling safely and smartly and aware of the needs of fellow customers. View the video here

Dublin Bus carries 72% of commuters during peak hours on over 1,020 buses across the city and Greater Dublin Area. 61% of all public transport trips into Dublin City Centre are on the bus.  Customers have varied needs and requirements, from older people to students, parents with young children and people with disabilities.

With the increase in smartphones and free Wi-Fi on Dublin Bus, it is easy for customers to get distracted.  We want to ensure that customers have a safe and comfortable journey and utilise all the safety features on our buses to do just that. 

With the annual introduction of new, modern buses to our fleet there are regular improvements to safety features which customers may not be aware of. The new Safety Awareness Video highlights the key areas to be mindful of when travelling by bus, simple things we do every day such as safe queuing at bus stops, moving up and down the stairs and using the handrails at all times, being more aware of the surroundings especially when standing and moving around the lower saloon; before settling in to catch up on the latest happenings on social media.

Speaking about the video James McHugh, Dublin Bus Environmental, Health & Safety Manager said: “The safety of our customers has always been and will remain a priority for Dublin Bus. In an age where public transport users are becoming increasingly more reliant on the use of mobile technology during their journeys, it’s easy to see how some can switch off or become distracted while travelling on the bus. We’ve created this video as a guide for our customers to know the key areas which will ensure their safe and comfortable journeys.”

The video also includes important messages for older people and customers with mobility needs, highlighting the features available on each Dublin Bus which can ensure they have a safe and comfortable journey including accessibility ramps and the ability to lower the bus to make it easier to for them to board.

Check out the video on the Dublin Bus website and social media channels now to make sure you are travelling as safely as possible and allowing Dublin Bus to provide its customers with the safest, most comfortable public transport service that can be delivered. 

Customers can also get updates on Facebook, follow us on Twitter @dublinbusnews or call our customer service line on (01) 8734222, lines open from 08:30 - 18:00hrs  (Monday to Saturday excluding bank holidays). 

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