Notice
Dublin Bus would like to inform customers it has been brought to our attention that, due to a software fault, some customers using Leap Card may have been inadvertently overcharged.
The software fault affected the driver’s ticket machines which resulted in the regular cash fare, rather than the discounted Leap Card fare, occasionally being deducted from the Leap Card. Once this issue was recognised, corrective software was promptly installed on all buses in the Dublin Bus fleet. This installation is complete and the issue has been fully rectified.
We would advise customers to check their transaction history on www.leapcard.ie to determine whether they have been affected by this issue. Dublin Bus will provide a refund to anyone who has been affected at Dublin Bus Head Office, 59 Upper O’Connell Street, Dublin 1.
Dublin Bus would like to apologise to customers for the inconvenience caused.
Any sum which is left unclaimed will be allocated as additional funding to the Dublin Bus Community Support Programme (CSP) which has benefited 1,100 charities and voluntary groups in the Dublin area.
A leap to hassle free travel
Leap Card is the new, easy-to-use, hassle-free way to travel around Dublin. You can use it on Dublin Bus, Luas, DART and Commuter Rail services. Simply buy your Leap Card, top it up with Travel Credit and away you go.
Getting a Leap Card
You can get a card at one of over 400 Leap Card agents in Dublin or online at www.leapcard.ie. Just look for the Leap Card sign. A €5 refundable deposit is charged for Adult Leap Cards, and a €3 refundable deposit is charged for Child Leap Cards. You must also Top Up with a minimum of €5 Travel Credit at the time of first purchase.
Topping up your Leap Card
Travel Credit works just like phone credit. You top it up and then the cost of your fare is deducted from your balance every time you travel. You can Top Up your Leap Card with Travel Credit:
- At any Leap Card agent. There are over 400 in Dublin. Just look for the Leap Card sign.
- Online at www.leapcard.ie
- At Luas and DART ticket machines with the Leap Card sign.
You can register your Leap Card online, so if you report it lost or stolen, no one else can use it and your money is safe. Once you register, you can also see your transaction history and Top Up with Travel Credit at www.leapcard.ie
Using a Leap Card
For City Centre, short (1 –3 stages), medium (4 –7 stages) and long (8–13 stages) journeys tell the driver your destination and hold your Leap Card to the target on the driver’s ticket machine and the correct fare will be deducted from your Travel Credit. For longer journeys (over 13 stages) use the Leap Card Validator on the right hand side as you enter the bus and the flat fare will be deducted from your Travel Credit. If you are unsure which fare applies to your journey, ask the driver.
More Cards
Student and Scholar Leap Cards are not currently available. However, they will go on sale in the future. Check www.leapcard.ie for updates.
More Functionality
Leap Card is rolling out a series of new features. One of these will be Auto Top-Up. which makes sure you never run out of Travel Credit by automatically topping up your Leap Card from your bank account. Once it’s introduced, you’ll be able to activate this online at www.leapcard.ie.
More Options
A wide range of ticket options, such as Travel 90, Ramblers, Annual and Monthly tickets, will also be made available later in 2012.